Travaasa Experiential Resort

Purpose:  Oversees all aspects of spa operations, including front desk and therapy staff, ensuring excellent guest satisfaction, both internal and external.

Essential Duties:

  • Hires and directly supervises the Front Desk staff and Therapy staff and provides direction, training and evaluation.
  • Oversees all staff scheduling and balancing of the therapy schedule to meet anticipated guest service levels and yield management.  Assures that the Spa has manager and/or supervisor coverage at all times.
  • Approves employee time off requests and manages time edits daily; approves bi-weekly payroll.
  • Resolves guest complaints and empowers staff to successfully handle guest needs, special requests and complaints in an effective manner;
  • Assures that the Spa staff is informed of property events and issues, with communication a key element of daily process.
  • Coordinates and leads weekly meetings with Spa Guest Services Supervisor and Therapy Leads.
  • Coordinates and leads monthly Spa Staff meetings, and issues meeting notes
  • Writes SOPs and facilitates the correction of any deficiencies;
  • Oversight of retail operations, including purchasing and maintaining inventory, establishing pricing and planning monthly inventory control and count.
  • Assures that established financial and point-of-sale/inventory systems and processes are used properly, reports are completed and deposits are made in a timely basis;
  • Completes monthly P&L summary, planning and monthly projections.
  • Participation of annual budget, financial and revenue systems, policies and procedures;
  • Develops new spa treatments, establishes pricing and prepares appropriate written material;
  • Uses resources in a respectful and fiscally responsible manner;
  • Interacts with other departments to assure seamless delivery of guest services.
  • Generates weekly Digital Alchemy reports and follows up on negative or positive comments.
  • Completes weekly Spa Report, which outlines how the Spa performed from a revenue perspective: retail, top sellers, treatments, summary and look-ahead.  Timeliness and accuracy is a factor.  Comprehensive look ahead is critical.
  • Participates in MOD/Ops program and attends weekly meetings; convey pertinent information back to team.
  • Participates in weekly BEO and Resume meetings to remain current with weekly/monthly in-house group meetings and how they pertain to Spa; convey information back to team.
  • Other duties as required.

Other Duties:

  • Is familiar with all hotel services/features and local attractions/activities to respond to guest inquires accurately.
  • Demonstrates a positive attitude and acknowledges guests in a welcoming and friendly manner.
  • Makes suggestions on how issues can be addressed, in a cost effective and time effective manner.
  • Supports the team by anticipating and providing help as needed.
  • Performs all other duties as assigned included functions in other departments.


  • Bachelor’s degree in Hospitality or related field, or equivalent combination of education and experience
  • Minimum two years of solid, proven spa management experience with in the hospitality industry
  • Massage Therapy and/or Esthetician experience/licensure a plus
  • Extensive knowledge of current spa treatments, trends and modalities

Key Competencies:

  • Strong computer aptitude, POS and PMS system experience, Excel, Word, Microsoft Office, Mac
  • Poised, confident, calm and professional demeanor at all times
  • Very proficient with financial, budget and inventory control methods and procedures
  • Skilled problem solver with the ability to resolve problems and or conflicts in a diplomatic and tactful manner
  • Ability to multi task and prioritize tasks efficiently
  • Ability to lead by example and be a team player
  • Excellent verbal, written and analytical skills
  • Ability to work full time, which may include evenings, weekends, holidays and special events.

Physical and Mental Requirements:

  • Able to lift 25 pounds
  • Able to work with and around chemicals present in swimming pools and spas
  • Able to perform all essential duties with or without accommodation


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